IT Outsourcing
Manage Help Desk Services
We provide Level 1-3 support through our IT Service Desk, helping your internal teams to fix a wide range of problems with your infrastructure.
Manage End User Computing
We manage the following Desktop Services:
- Desktop Build and Maintenance
- Hardware Configuration Management
- iMac
- Break/Fix
- Level 2 &3 support
Messaging and Collaboration
Involves providing services such as:
- E-mail management and maintenance
- Patching and spam filtering
- E-mail archival
- Mobility convergence
Manage Storage Services
Server, Storage and Backup Support
Helps your organization address every requirement for these environments through services such as:
- Server Management
- Server System Software Management and Support
- Server System Licenses and Release Tracking Production Image Management
- Storage Management
- Backup and Restore
- Electronic Removable Media Operations
- Operations Management
- Print Management
Manage Network Services - Network and VOIP support
We support your global network environment through services such as the following:
- Network planning
- Equipment maintenance
- Connectivity management
- Interface support
- RAS, VPN, and token authentication
- Configuration backup and restore
- Network equipment
- Systems software support
Managed Security Services
Ensures that your voice and data are protected from unwanted access through the broadest set of services in the industry. Services are centered around Managed Firewall, IDS and IPS, ID management, event reporting and management, virus protection and security patching.
Our experience with BSL has been very positive. The Service is prompt and we should admit that we are very impressed by quick and precise way our needs are met. - IBM