Black Apple´s solutions in SAP Helpdesk offers comprehensive business functionalities with a ready-to-use reporting system supporting multiple locations in multiple zones .Some of the other features are

• Enhance business processes and incorporating new functionalities with solution guidance and planning expertise
• Effective monitoring systems
• Flexible reporting for effective management review.
• Manage SAP security privileges, monitoring system ,backup handling and configuration management.
• Support for troubleshooting issues and efficient handling of user queries.
• Increased availability of latest features of SAP through periodic application enhancement ,support packs, fixes ,upgrades and customizations.
• Version management: SAP Release 3.1 to 6.0 ECC including new dimension technologies.
• Effective solutions with document management system coupled with change management for monitoring design changes.
• Manage user expectation and achieve end-user satisfaction.